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    Frequently Asked Questions

    Where can I find the best rates?

    The best rates available on the internet can be found at https://bangkok-sukhumvit.frasershospitality.com/en. Don't forget to check out https://bangkok-sukhumvit.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Facilities & Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Sukhumvit, Bangkok features fully-furnished serviced residence with separate living, dining, kitchen and bedroom areas incorporating a study area, outdoor recreational facilities, sauna facilities, a swimming pool and more. For a full list of services and facilities, please visit https://bangkok-sukhumvit.frasershospitality.com/en/facilities.html.

     

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.30am.

    What is the cost of breakfast?

    Breakfast is available at THB 575 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    Guests can dine at Charcoal Restaurant Tandoor Grill & Mixology located at level 5 of the property from 6.00pm to 12.00am or at Above Eleven Rooftop Bar & Restaurant located at level 33 of the property from 6.00pm to 2.00am. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    All apartments feature king size beds only.

    Should you require more information, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary, subject to availability. Extra beds are also available at THB 1500 per night including breakfast.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, newspapers are provided.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Is on-site parking available and what is the cost?

    Yes, complimentary on-site parking is available during your stay. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, transport can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Transport service is available at THB 1300 per trip for car or THB 1500 per trip for van. Please feel free to approach our Front Desk for more details.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    Fraser Suites Sukhumvit, Bangkok is located on Sukhumvit Road, Sukhumvit Soi 11, 500 meters' walking distance from Nana (Sky Train) BTS station. We also provide free daily Tuk-tuk shuttle from hotel to Nana BTS station (Sky Train), Sukhumvit MRT Station (Underground train) and Terminal 21 Mall.

    From airport

    By Taxi:

    A taxi from the airport takes approximately 45 minutes depending on traffic conditions and an average of THB 500 to THB 600.

    By Express train:

    A 15 minutes train ride will take you to to Makkasan station at a flat rate of THB 150. Train services operates daily from 6.00am to 12:00am.

    Are there any recommended attractions in Bangkok?

    Bangkok is a vibrant city with much to see and do. Some of the attractions include Terminal 21, Central World Plaza and Erawan Shrine at Chidlom Station (2 stops away) and more. For more recommendations, please feel free to approach our Front Desk.

    Where are the closest bank, ATM and exchange office located?

    The Thai Military Bank (TMB), Bank of Ayudhya, Kasikorn Bank (K-Bank), Siam Comercial Bank (SCB), and Bangkok Bank are conveniently located around the property. Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected. The hotel will allow cancellations up to 12.00pm, 72 hours prior to your booked arrival date. Cancellation received after this time will be charged one-night accommodation or the whole accommodation period accordingly to the booking terms.

    Should you require more information, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartment, the maximum occupancy is 2 adults.

    For One-Bedroom apartment, the maximum occupancy is 2 adults

    For Two-Bedroom apartment, the maximum occupancy is 4 adults.

    For Three-Bedroom apartment, the maximum occupancy is 6 adults.

    Each apartment type except Studio is allowed only one additional person. There is an additional charge of THB 1,500 per person per night (inclusive of breakfast) applicable for adult or child above 12 years old.

    Should you require more information, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Are pets allowed?

    Yes, Fraser Suites Sukhumvit, Bangkok is a pet-friendly property. However, do take note there is an initial deposit THB 25,000 (to cover any damage inside the apartment caused by the pet) as well as a fumigation charge of THB 10,000 per pet.