FS Sukhumvit, Bangkok Serviced Apartment - Gym

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    Frequently Asked Questions

    COVID-19: What is the significance of Amazing Thailand SHA Certificate?

    The hotel has undergone a rigorous inspection prior to receiving the SHA certification.

    The certificate is a mark of excellence of safety and health measures as well as quality certification of service standards at Fraser Suites Sukhumvit.

    For more info on SHA, please visit https://www.tatnews.org/2020/05/thailand-launches-certification-scheme-to-enhance-tourism-health-and-hygiene-standards/

    COVID-19: What measures are you taking to ensure the health and safety of your staff and guests?

    We are constantly evolving our offering to increase the level of health and safety for our guests and staff, so you may notice some changes during your stay. It is always our aim to ensure the highest level of service standards so if there is anything we can do to make your stay more comfortable please let us know or click

    https://www.frasershospitality.com/covid-19-update.html

    COVID-19: Can I cancel or amend my reservation that was booked directly via your website?

    We have instituted a series of cancellation and postponement policies to ensure that you benefit from it.

    New reservations (for bookings made between now till 31st July 2020):
    • Full waiver/cancellation of any stays (14 days or less) before 31st July 2020
    • Cancellation must be made at least 24 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.

    Existing reservations (including pre-payment and advance purchase rates)
    • Full waiver/cancellation of any stays (14 days or less) before 31st July 2020
    • For stays beyond 31st July, you can choose to postpone your stay or request for a cancellation (subject to terms & conditions).

    As policies may vary from time to time due to changes in local government regulations and travel restrictions, please contact us directly.

    COVID-19: Can I cancel my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.

    COVID-19: Are you accepting new reservations / check-ins?

    We are currently accepting new reservations and welcome all guests in accordance to local regulations and recommendations. 

    Our Reservation Team will be in touch with all guests that have an upcoming reservation. Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservation. To find out more, please contact us at salesadmin.sukhumvit@frasershospitality.com.

    COVID-19: Is your property being block-booked by the government / used as quarantine facilities?

    Fraser Suites Sukhumvit is used as an alternative state quarantine facility. We are continuously monitoring the situation and remain in direct contact with the local government and Bangkok Hospital to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date. 

    COVID-19: Has Frasers Hospitality been awarded with any Hygiene Accreditation?

    At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities. 

    Fraser Suites Sukhumvit has received the SHA certification from the Tourism of Thailand.

    The certificate is a mark of excellence of safety and health measures as well as quality certification of service standards at Fraser Suites Sukhumvit.

    For more info on SHA, please visit https://www.tatnews.org/2020/05/thailand-launches-certification-scheme-to-enhance-tourism-health-and-hygiene-standards/

    COVID-19: What are the sanitation routines and policies in place now due to Covid-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. We have heightened our preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    COVID-19: Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place. 

    COVID-19: What happens if another guest within the property is infected with Covid-19 during my stay?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties. 

    COVID-19: Are the hotel facilities open for usage?

    Our recreational and meeting facilities, such as the gym, swimming pool are open to guests, however guests are required to maintain social distancing and practice good hygiene when using these facilities. 

    COVID-19: Will Food & Beverage services be available? How will they be handled?

    All of our F&B facilities remain open. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing). 

    Facilities & Services

    Where can I find the best rates?

    The best rates available on the internet can be found at https://bangkok-sukhumvit.frasershospitality.com/en. Don't forget to check out https://bangkok-sukhumvit.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 Reception and Concierge services, Fraser Suites Sukhumvit, Bangkok features fully-furnished serviced residence with separate living, dining, kitchen and bedroom areas incorporating a study area, outdoor recreational facilities, sauna facilities, a swimming pool and more. For a full list of services and facilities, please visit https://bangkok-sukhumvit.frasershospitality.com/en/facilities.html.

     

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm.

    What is the check-out time?

    Check-out time is 12.00pm.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.30am.

    What is the cost of breakfast?

    Breakfast is available at THB 575 per person. Prices exclude prevailing taxes.

    What are the available dining options?

    Guests can dine at Charcoal Restaurant Tandoor Grill & Mixology located at level 5 of the property from 6.00pm to 12.00am or at Above Eleven Rooftop Bar & Restaurant located at level 33 of the property from 6.00pm to 2.00am. The well-equipped kitchenette also provides you with the convenience to cook in your apartment.

    Are laundry services provided?

    Yes, laundry service is available subject to additional charges. There is also a washer and a dryer in the room for your convenience.

    Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    All apartments feature king size beds only.

    Should you require more information, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Are baby cots and extra beds available?

    Yes, baby cots are complimentary, subject to availability. Extra beds are also available at THB 1500 per night including breakfast.

    Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, newspapers are provided.

    Are the residences disabled-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Is on-site parking available and what is the cost?

    Yes, complimentary on-site parking is available during your stay. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Unfortunately, airport shuttle service is not available. However, transport can be arranged upon request. Please feel free to approach our Front Desk for more details.

    What is the cost of hotel/service residence limousine services?

    Transport service is available at THB 1300 per trip for car or THB 1500 per trip for van. Please feel free to approach our Front Desk for more details.

    What are the reception opening hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Front Desk for more details.

    Location

    How do I get to the hotel?

    Fraser Suites Sukhumvit, Bangkok is located on Sukhumvit Road, Sukhumvit Soi 11, 500 meters' walking distance from Nana (Sky Train) BTS station. We also provide free daily Tuk-tuk shuttle from hotel to Nana BTS station (Sky Train), Sukhumvit MRT Station (Underground train) and Terminal 21 Mall.

    From airport

    By Taxi:

    A taxi from the airport takes approximately 45 minutes depending on traffic conditions and an average of THB 500 to THB 600.

    By Express train:

    A 15 minutes train ride will take you to to Makkasan station at a flat rate of THB 150. Train services operates daily from 6.00am to 12:00am.

    Are there any recommended attractions in Bangkok?

    Bangkok is a vibrant city with much to see and do. Some of the attractions include Terminal 21, Central World Plaza and Erawan Shrine at Chidlom Station (2 stops away) and more. For more recommendations, please feel free to approach our Front Desk.

    Where are the closest bank, ATM and exchange office located?

    The Thai Military Bank (TMB), Bank of Ayudhya, Kasikorn Bank (K-Bank), Siam Comercial Bank (SCB), and Bangkok Bank are conveniently located around the property. Please feel free to approach our Front Desk for directions or more details.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected. The hotel will allow cancellations up to 12.00pm, 72 hours prior to your booked arrival date. Cancellation received after this time will be charged one-night accommodation or the whole accommodation period accordingly to the booking terms.

    Should you require more information, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    What is the maximum number of guests allowed in each residence type?

    For Studio apartment, the maximum occupancy is 2 adults.

    For One-Bedroom apartment, the maximum occupancy is 2 adults

    For Two-Bedroom apartment, the maximum occupancy is 4 adults.

    For Three-Bedroom apartment, the maximum occupancy is 6 adults.

    Each apartment type except Studio is allowed only one additional person. There is an additional charge of THB 1,500 per person per night (inclusive of breakfast) applicable for adult or child above 12 years old.

    Should you require more information, please feel free to contact us at salesadmin.sukhumvit@frasershospitality.com or +66 2 207 9300.

    Are pets allowed?

    Yes, Fraser Suites Sukhumvit, Bangkok is a pet-friendly property. However, do take note there is an initial deposit THB 25,000 (to cover any damage inside the apartment caused by the pet) as well as a fumigation charge of THB 10,000 per pet.